Overview
Job Introduction
At Medical Protection Society (MPS), we’re the trusted partner that protects the careers, reputations and livelihoods of healthcare professionals. As the leading protection organisation for clinical professionals, we’re dedicated to safeguarding their careers, reputations and financial security when it matters most.
As a Case Manager, you’ll play a vital role in supporting doctors, dentists and other clinical professionals as they navigate complex medico/dento-legal challenges with skill and compassion. You’ll be the initial point of contact on our advice line, manage your own caseload, provide calm and confident guidance, and help our members achieve fair and timely outcomes, ensuring they feel supported, secure and empowered every step of the way. These roles sit within experienced and dedicated teams, renowned for providing expert support to our members during challenging times.
We are looking for passionate and proactive individuals who thrive in a fast-paced environment, love problem-solving and want to make a real difference. Every day you’ll combine empathy, professionalism and expert judgement in an interesting, stimulating and rewarding role.
Role Responsibility
- Deliver timely, high-quality case handling in line with policies, SLAs, and KPIs.
- Use sound judgement to advise members and escalate complex issues where necessary.
- Communicate clearly and empathetically, ensuring members feel supported at every step.
- Identify opportunities for process improvement and participate in internal initiatives and projects.
- Maintain accurate records and uphold confidentiality at all times.
The Ideal Candidate
- Proven ability to manage a varied workload independently and meet deadlines.
- Excellent written and verbal communication skills, with strong attention to detail.
- Sound problem-solving and decision-making skills, with a proactive mindset.
- High level of professionalism and discretion when handling sensitive information.
- Strong interpersonal skills and ability to build positive relationships with stakeholders.
- Good computer literacy and confidence using case management or CRM systems.
- Knowledge of medical/dental terminology or experience in healthcare/legal settings (desirable but not essential).
Package Description
Alongside a competitive salary, you will also receive:
- Up to 15% discretionary annual bonus
- 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
- 21 days annual leave plus flexible bank holidays
- Private Medical Cover
- 3x salary death in service
- Paid volunteering day
- Employee Assistance Programme
About the Company
Medical Protection Society (MPS) is the world’s leading protection organisation
for doctors, dentists and healthcare professionals. We protect and support the professional
interests of almost 300,000 members around the world, in countries as diverse as the United
Kingdom, South Africa and Hong Kong.
Our philosophy is to support safe practice in medicine and dentistry by helping to avert
problems in the first place. We also actively campaign for regulatory and legal reforms that
benefit members and the wider healthcare professions. Membership provides access to
expert advice and support together with the right to request indemnity for complaints or
claims arising from professional practice.
We continue to invest in our team to ensure that we are delivering the best possible
service for members. This was recognised in 2016 when we were awarded an Investors in
People Silver award.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
