Overview
Casual Delivery Programme Manager – London, NW1 4SA
The Role
Do you have a passion for learning events and excellent customer service?
We are looking for an expert Casual Delivery Programme Manager (Events Manager) to plan, deliver and wrap up our outstanding programmes (learning events), providing excellent customer service to both our students and stakeholders. We are currently looking for Programme Delivery Managers with excellent customer facing and stakeholder-management skills as a key ambassador for the executive education arm of one of the world’s most respected business schools.
Can you improve the process for life-changing learning?
As a Casual Delivery Programme Manager, you’ll apply your external expertise to the delivery of Executive Education Programmes, with the aim to continuously improve our service. Working to key performance indicators, such as Programme NPS Manager scores, you’ll understand customer needs and requirements – making improvements and recommendations accordingly. You’ll develop strong relationships with stakeholders to ensure the smooth running of programmes and develop key materials required. Alongside this, you’ll ensure brand consistency across all programme materials and effectively manage the digital learning experience.
Main Responsibilities
- Work collaboratively to define and deliver programme requirements.
- Share your best practise experience readily with colleagues.
- Understand programme budgets, track expenditure and identify cost saving opportunities.
- Comply with data protection requirements.
- Collate handover notes and record all programme data in central storage drive
Who we are looking for
- You either have your own events company or work as a freelance event manager.
- Experience of programme or events management.
- Previous experience in both internal and external stakeholder engagement.
- A passion for customer centricity in everything you do.
- The ability to learn quickly and work to internal processes and procedures.
- A confident, self-motivated individual with impeccable attention to detail.
- The ability to build relationships and maintain communication even when working remotely.
Why London Business School
London Business School; a global and vibrant business community based
in two of the world’s most dynamic cities, London and Dubai. It’s
where extraordinary minds and diverse perspectives connect, to have a
profound impact on the way the world does business and the way
business impacts the world. We offer best in class hybrid learning to
our students and participants, whilst creating a flexible, su…
What you can expect from us
- Generous annual leave of 27 days plus extra between Christmas and New Year
- Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
- Free onsite gym and swimming pool
- Amazing range of professional development to support your career path
- Enhanced cycle to work scheme
- Wellbeing offering to support your physical, mental and financial health
- Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.
All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.
Our commitment to driving inclusion and belonging
We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.
Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying
Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
