Overview
£55,000 – £60,000 per annum depending on experience
Compliance Assurance Officer
£55,000 – £60,000 per annum dependent on experience
12 month FTC
London/Kent Hybrid
At Saga, we’re looking for an experienced Compliance Assurance Officer to take the lead on independent compliance assurance across two FCA-regulated businesses, Saga Insurance and Saga Money. This is a fantastic opportunity for someone who enjoys autonomy, thrives on intellectual challenge and wants their expertise to have a genuine impact on how a business manages risk, protects customers and delivers the right outcomes.
As the sole Compliance Assurance Officer, you’ll be tasked with delivering the approved annual assurance plan. Here you will have the freedom to determine the scope and schedule, and provide independent insight that influences senior leaders and the Boards. You’ll have the confidence to challenge the status quo, the judgement to identify emerging risks and the opportunity to turn your findings into meaningful improvements.
You’ll be trusted to bring an independent perspective, champion strong regulatory standards and help shape a culture where doing the right thing for our customers is at the heart of every decision.
At Saga, we work flexibly, which means our colleagues have autonomy over where they work— at home or in a hybrid setting. This role has a small hybrid element, which means that our team comes together at least once a month when we need to collaborate.
Role Responsibility
As our Compliance Assurance Officer, you will be responsible for planning and undertaking detailed assurance reviews, assessing compliance with FCA rules, internal policies and the effectiveness of existing controls
Other accountabilities will include:
• Taking responsibility for delivering the annual assurance plan, independently managing review schedules, priorities and competing demands.
• Assessing whether business practices and customer journeys are delivering good outcomes, identifying potential regulatory breaches or areas of customer harm.
• Reviewing and adjusting assurance priorities where changes in the business or regulatory environment warrant additional scrutiny.
• Producing clear, evidence-based assurance reports setting out findings, associated risks and recommendations for improvement.
• Providing regular updates to senior management and relevant governance committees on assurance activity, key findings and emerging themes.
• Challenging senior stakeholders where reviews identify gaps in regulatory compliance, weaknesses in controls or inadequate management responses.
• Escalating significant regulatory concerns and control weaknesses, ensuring these are brought to the attention of the appropriate individuals or committees.
• Monitoring the progress of agreed remedial actions, challenging delays or proposed solutions that do not adequately address identified risks.
• Undertaking follow-up testing to confirm that actions have been implemented and are effective.
• Identifying recurring issues and opportunities to improve controls and compliance arrangements across both businesses.
• Maintaining and developing the assurance approach to reflect changes in regulatory expectations and business risks.
• Developing the annual risk-based compliance assurance plan (2027/28) for both regulated businesses, taking account of regulatory requirements, business risks, previous findings and emerging issues.
The Ideal Candidate
You will have a strong understanding of the FCA regulatory framework, particularly Consumer Duty, insurance distribution, product governance, financial promotions and conduct risk.
An ICA qualification or equivalent would be desirable.
• Experience of planning and undertaking risk-based compliance monitoring or assurance reviews, including assessing control effectiveness and identifying regulatory weaknesses.
• Ability to review complex information, identify underlying issues and reach well-reasoned conclusions supported by evidence.
• Confidence and experience to manage a programme of work with limited supervision, make sound judgements and take responsibility for delivering agreed objectives.
• Strong written and verbal communication skills, with the ability to present findings clearly and explain regulatory issues to stakeholders at different levels.
• Ability to build effective working relationships, constructively challenge senior colleagues and influence improvements without direct management authority.
• Ability to prioritise competing demands, manage deadlines and maintain oversight of assurance activity across two regulated businesses.
• A balanced and pragmatic approach, with the confidence to raise difficult issues and maintain an independent view where necessary.
Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special
Package Description
At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that’s why we have put together an amazing benefits package for all colleagues.
BENEFITS AVAILABLE FOR THIS ROLE:
- 25 days holiday + bank holidays
- Option to purchase additional leave – 5 extra days
- Pension scheme matched up to 10%
- Company performance related annual bonus – Up to 5%
- Life assurance policy on joining us, 4 x salary
- Wellbeing programme
- Colleague discounts including family discounts on cruises, holidays and insurance
- Range of reductions and offers from leading retailers, travel groups and entertainment companies
- Enhanced maternity and paternity leave
- Grandparents leave
- Income protection
- Access to Saga Academy, our bespoke learning platform
About the Company
Over the past 70 years we have become the UK’s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
Job Reference: saga/TP/56250/3590
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
