Conductor – Train Crew Depot – Selhurst

Overview

Conductor – Train Crew Depot – Selhurst 

As a Southern Conductor you will enjoy a rich and varied role, with a multitude of responsibilities. From providing exceptional levels of customer service, to dispatching trains in accordance with our operating procedures, no two days are ever the same!

As members of GTRs On Board team, Conductors will be expected to be highly visible and available to our customers, regularly patrolling our trains, performing ticket checks, providing onward journey information, managing delay and disruption and providing additional assistance and reassurance to those who may need it.

Our Conductors are trained to undertake their duties professionally and confidently, ensuring our customers’ journeys are safe and comfortable. They will be experts in the customer environment of the trains on which they work, able to quickly identify faults and take action to ensure a swift resolution.

Conductors work on shift rotations which will require you to finish and start early in the morning over the course of a roster, you will therefore need to be able to get to the depot for all hours of the day.

Experience / Skills / Requirements

• A proactive approach coupled with a passion and ability to deliver.
• Exceptional time keeping and personal organisational skills
• A personable demeanour with outstanding levels of customer service, each and every time – you will be a role model for others to follow.
• Demonstrable experience of managing customers effectively in difficult environments.
• Effective and confident decision making.
• Adherence to rules and regulations.
• Advanced written and oral communication skills.
• Ability to learn and memorise large amounts of information, including technical specifications and rules/procedures.
• You must also be over 18 to apply.
• Must be within a commutable distance of base depot (no more than 45 minutes)

Finally, the role of a conductor is safety-critical. You will need to pass a full medical examination that shows your health meets the necessary standards to undertake your duties. GTR also operate a strict policy regarding drugs and alcohol in respect of our duty to run a safe railway.