Overview
Consumer Specialist – Contact Center (Evansville, IN, US, 47701)
We are Reckitt
Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
About the role
Multi-channel contact center position dedicated to building consumer relationships and maintaining brand loyalty through outstanding customer service. Consumer Specialists are experts of Mead Johnson products, promotions and programs, and are the frontline representative of the Enfamil brand.
Your responsibilities
- Drive brand awareness and build consumer relationships to acquire and retain consumers, and extend the use of Enfamil products
- Manage personal productivity, accuracy and quality to achieve personal and departmental performance goals
- Follow through on commitments and recommend well thought out solutions for the consumers
- Create awareness and assist in the growth of our e-commerce Home Delivery Service
- Projects as assigned by management
- Other duties as assigned
The experience we're looking for
- Minimum of high school diploma or equivalent; B.S. or B.A. preferred
- Minimum of 2 years of working experience in a customer oriented or administrative field
- Experience in diversified customer contacts preferred; i.e. phone, email, chat and social media
- Effective and efficient problem solving skills
- Able to listen to understand, review, analyze, interpret and provide solutions
- Excellent writing skills are required
- Strong organizational, time management, interpersonal, and computer skills with attention to details
- Must be proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work
- Strong work ethics with good attendance record; dependable and trustworthy
- Self-motivator; ability to work independently and take initiatives
- Positive team player; works well with others, considers other’s perspectives to provide constructive solutions
- Capability to adjust quickly to changing priorities, guidelines and processes in a dynamic contact center environment
- Strong desire to assist consumers with attentiveness, patience and genuine sincerity
- Open to feedback and coaching; apply learnings for continuous improvement
- Flexibility with work schedule based on business demands
- Contact center operates Mon-Fri 7a-7p and Saturday 8-4:30p CT
- Late schedule and Saturday rotations are required
What we offer
With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
US salary range
USD 45,000 – 56,000
US pay transparency
The base salary range for this role will vary based on experience in job and industry, training and education, skills relevant to the position, and other factors permitted by law. In addition to the base salary, the position is eligible for an annual discretionary bonus, which is subject to change each year.Reckitt offers eligible employees competitive benefits including medical, prescription, dental, vision, and life and disability insurance; paid time off for vacation, sick and Company recognized holidays; a 401(k) plan; 16-week paid parental leave or 26 weeks for the birthing parent; adoption and fertility support; tuition reimbursement; discounts; and much more. Our compensation and benefits packages aim to give our talent the reward, protection, and peace of mind they deserve.If reasonable accommodation is needed to complete your application, please contact NAtalentacquisition@reckitt.com. Reckitt is committed to the full inclusion of all qualified individuals.
Equality
We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
