Overview
Coordinator, Digital Strategy & Label Engagement – Santa Monica, 90404, United States of America
How We LEAD:
Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers D2C for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of D2C & merchandise for artists, providing a full-service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more.
We’re looking for a highly organized, proactive, and detail-oriented individual to join our team as Coordinator, Digital Strategy & Label Engagement. This role will support both the SVP of Digital Strategy & Business Development and the SVP of eCommerce & Artist Services (Interscope Capitol) in managing day-to-day operations, executing digital initiatives, and helping deliver best-in-class fan experiences across UMG’s eCommerce and CRM verticals. You’ll work closely with internal teams across Famehouse, Bravado, and UMG labels to drive meaningful fan engagement through data-driven strategy, storytelling, and execution.
How You’ll CREATE:
- Support both SVPs in daily operations, including schedule management, meeting coordination, and preparation of materials and follow-ups.
- Manage administrative tasks such as processing invoices, expense reports, and travel bookings.
- Gather, organize, and liaise with cross-functional teams including Store Management, Site Experience, CRM, and Technology to ensure key initiatives and deliverables are executed on time.
- Conduct QA checks on artist and label webstores to ensure seamless user experience, accurate merchandising, and functional site operations.
- Assist in research and insights gathering to inform digital strategies, partnership opportunities, and emerging trends in eCommerce and fan engagement.
- Build and design presentations (in Keynote and Google Slides) for executive updates, performance recaps, and partner communications.
- Compile and distribute monthly reports summarizing key metrics across CRM, audience engagement, and eCommerce.
- Support project timelines and documentation for cross-departmental initiatives, ensuring all stakeholders are aligned.
- Collaborate with internal and external partners to streamline communication, share updates, and track progress across multiple campaigns and initiatives.
- General administrative support including scheduling, document management, and coordination of interdepartmental meetings.
Bring Your VIBE:
- 1-2+ years of relevant work experience in digital marketing, eCommerce, or fan engagement — ideally within music, entertainment, or tech.
- Strong interest in the intersection of music, fandom, and digital innovation.
- Exceptional organizational skills and meticulous attention to detail — you never let things fall through the cracks.
- Excellent written and verbal communication, with the ability to interface effectively with multiple stakeholders.
- Proactive self-starter who anticipates needs, stays ahead of deadlines, and thrives in a fast-paced environment.
- Confident juggling multiple projects, priorities, and timelines simultaneously.
- Advanced proficiency in Google Workspace, Microsoft Office, Keynote, Excel, and Google Sheets.
- Experience with Monday.com and Shopify preferred.
- Familiarity with CRM tools or fan engagement platforms is a plus.
- Based in Los Angeles, with in-office presence expected.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
