Overview
Customer Advisor – Libraries – NN16 0AY
Our Benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We offer a vibrant working environment with:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About the role
Do you want to be part of a team providing excellent customer service to the local community? Do you want a role where no two days are the same, where you can make a real difference to people’s lives? Are you a confident communicator with keen listening skills? If so, this might be the role for you.
We have an exciting opportunity to join our LibraryPlus team as a Customer Advisor to deliver a wide range of services and events to the local community. North Northamptonshire Council Libraries are community hubs and our Customer Advisors are at the heart of the frontline assisting customers to develop IT skills, coaching volunteers and dealing with a variety of enquiries. With a wide range of events on offer, our Customer Advisors have the opportunity to plan, organise and deliver events in line with the service plan to a wide audience including adults, families and children.
About you
This role is based at Kettering Library. This role will require alternative Saturday working and candidates will need to be flexible to the business needs of the service. This post requires an ability and willingness to travel to and to work at other libraries within the area if required.
Next steps:
If you like what you have read and want to know more about the role, then please contact Kirstie Stevens by email kirstie.stevens@northnorthants.gov.uk
If you wish to apply, please do so via the Recruitment Hub paying particular attention to the Person Specification attached to complete the Supporting Statement to demonstrate how you meet the requirements.
Closing date for applications is Sunday 14th September.
Provisional interview date will be Tuesday 23rd September.
About us
Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.
We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities.
Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.
http://www.cambridgeshire.gov.uk/council/jobs-and-careers
