Overview

 Customer Service Administrator – Portlaoise 

Enva Ireland are looking to add a motivated Customer Service Administrator to our team. Reporting to the Customer Service Supervisor, the successful candidate will be responsible for providing excellent Customer Service to our many customers across various industries; order entry and order management; Customer reporting; invoicing and responding to queries.

 

Key Responsibilities 

·         Provide excellent Customer Service to all Enva Customers

·         Understand customer needs, queries and requirements and acting on them

·         Support the first point of contact CSA with orders and queries coming into the Customerserviceportlaoise@enva.com email account; forwarding queries on to relevant department if not relevant; liaising with Customer Service Supervisor when necessary

·         Enter and update the requested calls accurately on the system for dispatch

·         Take ownership of issues and concerns of customers – including operational issues, pricing, reporting etc

·         Build a knowledge of ADR and waste solutions for our customers

·         Route any opportunities to the appropriate sales executives for further development and closure, if opportunity cannot be closed by Customer Service Team

·         Keep detailed records of customer interactions on CRM

·         Ability to prioritise and multitask with excellent time management skills; the ability to remain calm under pressure

·         Communicate and coordinate with colleagues as necessary

These duties are not limited to the above and can be amended to suit the changing needs of our Customer Service Team and our business

 

Skills, Knowledge and Expertise 

·         2-3 years proven customer service experience

·         Prior experience in the Waste Industry is beneficial but not required

·         Computer literate with working knowledge of MS Word, Excel & Outlook

·         Excellent telephone manner & communication skills

·         Strong team player with excellent interpersonal skills, capable of performing to a high level with drive and a desire to deliver excellent customer service

·         Place orders and respond to queries in a timely and friendly manner 

·         Motivated and ambitious and capable of working on own initiative

·         Be flexible and adaptable in the work environment

 

Why Work for Enva? 

Enva is committed to providing more than just jobs, we want to grow our business by offering career paths that match the aspirations of the talent that is increasingly aware of the need to protect the planet we all share. For the right candidates, the possibilities are truly endless and we will offer all the support, training and benefits you need to help you realise your true potential.

Examples of Company Benefits:

  • A competitive salary in a growing company committed to our people.
  • A competitive holiday allowance.
  • Company pension scheme. (if applicable)
  • Enhanced family friendly policies. 
  • Employee Assistance Program
  • Employee Life Insurance.
  • Bike2Work scheme. 
  • Free on-site parking.
The successful candidate will be required to complete a pre employment medical assessment, including drug and alcohol testing as part of the recruitment process.
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IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.