Overview

Digital Procedural Services Manager – Westminster, TN163QL

We are looking for a Digital Procedural Services Manager to join our Journal Office. In this role you will directly support the sittings of the Chamber and Committees of the House, ensuring digital systems are in place and requirements are clearly understood and communicated.

You will shape and be a part of the ongoing digital innovation in this area, ensuring development, delivery and maintenance of the systems that support the core work of Parliament. You’ll support the implementation of new technologies, embedding process change while advocating for and designing the vision of the digital future of the House of Lords.

We support hybrid working and you will be able to work three days from home and two days on-site at Parliament. This is an exciting opportunity for someone who enjoys working in a dynamic, evolving digital environment and who has the ability to build strong networks and relationships with stakeholders across Parliament and beyond.

You’ll be accountable for –

  • Along with the Head of Digital Procedural Services, jointly developing and implementing a strategy to support the uninterrupted delivery of Lords digital priorities.
  • Developing spending proposals and related project documentation and advising and supporting governance boards and steering groups.
  • Representing the House of Lords Administration in meetings with the software development team in the Parliamentary Digital Service (PDS) to advocate for House of Lords requirements, establishing tactical priorities, proposing and implementing solutions and alternatives to help resolve any outstanding issues and ensure robust communication.
  • Ensuring that development work is appropriately prioritised and delivered in line with the Administration’s overall digital objectives.
  • Developing and delivering solutions and alternatives to the issues presented by business system failures on a tactical basis, often in a time-critical environment.
  • Developing spending proposals and related project documentation and advising and supporting governance boards and steering groups.

If this sounds like something you would like to hear more about, please apply below.

What we’re looking for –

  • IT Skills: Exemplary IT skills and a strong understanding of the transformative potential of digital to deliver customer satisfaction
  • Change Management: Demonstrate an understanding of, and experience in applying, models of change management together with an awareness of how to develop and deliver a strategy to maintain services when implementing changes and the risks and impacts of not managing change effectively
  • Building Working Relationships: Experience in building and maintaining internal relationships and networks built on honesty, credibility and respect through excellent interpersonal skills and upholding the values of equality, inclusion and diversity at all times.

It would be even better if you had or if you’re willing to learn…

  • Suitable digital project/programme management and/or business change qualifications, such as PRINCE2, MSP or ITIL.
  • Experience of operating within a project/programme development environment
  • An appreciation of the broad parliamentary context
  • Experience of developing Python scripts and/or working with a range of large language models

Please see the full list of competencies and requirements on the attached job description.

What you’ll get in return

  • 30 days annual leave (increasing to 35 after one year’s service)
  • Generous pension scheme
  • Parliamentary health and wellbeing programme
  • The opportunity to witness history in the making.

The work we do is vital to House of Lords and you will be a pivotal member in the team strengthening the work of the House. The House of Lords is the second chamber of the UK parliament. It is independent from and complements the work of the House of Commons to:

  • Make laws
  • Check and challenge the actions of the government through questions and debates
  • Investigate public policy and provide a forum of independent expertise

Please complete your online application by 23.55pm on Wednesday 21st January 2026.

If you require any reasonable adjustments during the application process, please contact or call 0207 219 5973.

Job offers are standardly offered at the minimum of the salary range.

Before you apply -
Register now and turn on alerts for jobs like this!

  • To apply for this position, receive job notifications and manage your applications, click "Register with Diversity Jobs Group".
  • To apply for this position without registering, click "Apply with Customer".

By registering you agree to our terms and conditions.

Apply with Customer

IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.