Overview

Salary: £13.45 per hour

Shift hours: Full Time

As a Facilities Coordinator you will be responsible for the coordination and administration of planned and reactive maintenance to electrical, mechanical and fabric services and creating retrospective reactive tasks for any additional works required by the facilities team. Reporting to the Facilities Helpdesk Team Leader, you will work directly with our Operations teams to keep our maintenance helpdesk running smoothly and efficiently, ensuring accuracy of data and compliance records are kept up to date across our core services. Within this function, you’ll play a key role in delivering prompt and reliable support, be committed to working to a high standard with a desire to go above and beyond our client’s expectations. A team player is a must.

Specific Duties:

  • Facilitate the end-to-end process of all maintenance queries, from ticket received to job completion and close on the company’s CAFM platform, in line with company service level agreements.
  • Manage the PPM (Planned Preventative Maintenance) tasks and schedule including site bookings, completion and handover of key Health & Safety documentation and closure of associated tasks.
  • Maintain administration systems to record maintenance operations including asset management, additional works and statutory/non statutory tasks
  • Using our maintenance supplier list, identify and assign appropriate contractors and external vendors to maintenance jobs, while continuously monitoring their performance and quality of service.
  • Ensure maintenance system workflows are updated, accurately reflecting progress and completion of works.
  • Ensure invoices are processed efficiently in accordance with workflows.
  • Act as a key liaison between the Technical Services team and wider 14forty Operational team and contractors.
  • Build strong working relationships with engineers and external maintenance contractors.
  • Drive customer service excellence through your communication with our customers and clients ensuring they always receive a positive experience.
  • Ensure all health and safety and compliance documentation is updated following works.
  • Contribute to company-wide projects and suggest ideas to improve our ways of working.

The successful candidate:

Has a minimum of 1 years’ experience working in a similar environment – Hard/Technical Services and/or Facilities Helpdesk

IT literate (MS Office) – previous experience of using other Hard/Technical FM software packages is desirable

Good written and spoken English

Attentive to detail

Can-do positive attitude, great team player and a natural completer finisher on tasks

Is confident, engaging and a clear communicator

Ability to take initiative and work autonomously without close supervision, possessing great interpersonal working skills

Ability to manage conflicting priorities and variations to workload

A commitment to quality and safety

Friendly and approachable. Able to communicate at all levels

Discreet and able to maintain confidentiality

Trustworthy, polite and professional

Willingness to learn and develop

Person Specification:

Exceptional Customer Service Skills and good telephone manner

Good Team Player

Good punctuality and ability to manage own timekeeping

Strong IT literacy skills

Good numerical skills

Must be flexible to accommodate any business needs.

What We Offer:

We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

•             Exclusive travel discounts with TUI, Expedia, Booking.com and many more

•             Regular emails filled with the best discounts and savings available

•             Receive Wow Points every time you spend and use them on a wide range of brands

•             Un-wind with us with free wellness, mindfulness and exercise classes

•             You can share all discounts and offers with your friends and families

•             Contributory pension scheme

•             Free on-site parking for staff members

•             Free food for site-based staff

•             Grow your career with our Career Pathways programme

Additional Information:

The successful candidate must, by the start of the employment, have permission to work in the UK.

We require all candidates that have been offered employment with us to complete a background check that will include eligibility to work in UK, employment referencing, DBS check, and depending on the role, further checks may need to be conducted.

 

To apply, please email your up-to-date CV directly to:

Dave Roberts

Head of Operations

Email: David.roberts@compass-group.co.uk

 

Reference: com/0701/76283001/52705283/WJ

Location: Birmingham

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IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.