Overview
Salary: £50000 per annum
Shift hours: Full Time
Lead with Purpose. Deliver with Excellence.
We’re a business that puts people and performance at the heart of everything we do. As we continue to grow across the UK healthcare sector, we’re looking for a commercially driven and experienced General Manager to take the lead at Queen Square, London, overseeing a Healthcare Soft FM contract.
This is your opportunity to play a key leadership role in one of London’s most prestigious healthcare environments, managing a talented on-site team and delivering first-class services that make a real difference every day.
What You’ll Be Doing
As General Manager, you’ll oversee the full Soft Facilities Management (FM) service – including cleaning, catering, portering, security, and retail operations. You’ll be responsible for ensuring seamless service delivery, operational excellence, and financial performance across a busy, high-profile clinical environment.
Key Responsibilities
- Operational Leadership: Drive performance across all soft FM services, maintaining the highest standards of safety, hygiene, and customer satisfaction
- Commercial Management: Manage budgets and forecasts, optimise costs, and identify opportunities to improve efficiency and grow revenue
- Contract Compliance: Ensure all services meet contractual SLAs and KPIs, working collaboratively with NHS partners and key stakeholders
- People Leadership: Lead and develop a diverse team, including direct reports and frontline colleagues
- Stakeholder Engagement: Build strong, positive relationships with hospital leadership, clients, and suppliers
- Continuous Improvement: Champion innovation, sustainability, and a culture of accountability and excellence
About You
You’re a confident, commercially minded leader who thrives in fast-paced environments and knows how to deliver results. You’ll bring:
- Proven Soft FM management experience (ideally within healthcare or a similar sector)
- Strong financial acumen with P&L responsibility
- Experience managing large teams and multiple service lines
- A proactive, self-starting mindset with the ability to operate autonomously
- Excellent communication, negotiation, and stakeholder management skills
Why Join Us?
At Compass Group UK & Ireland, we make sure our people are supported, rewarded, and empowered to succeed.
✅ Competitive salary up to £55,000
✅ Contributory pension scheme
✅ Access to Digital GP and healthcare benefits
✅ Career Pathways and development programmes
✅ Exclusive discounts with TUI, Expedia, Tesco, Sainsbury’s and more
✅ Up to 44% off cinema tickets
✅ Free wellness, mindfulness and exercise sessions
✅ Inclusive culture built on respect, development, and belonging
About Compass Group & Medirest
We’re proud to partner with the NHS to deliver exceptional support services across the UK. As part of Compass Group UK & Ireland, Medirest provides a full range of Soft FM services across NHS Trusts and private healthcare settings.
We believe in empowering every colleague to thrive — because diversity is our strength.
Reference: com/1706/61398005/52814469/STC
Location: London
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
