Overview
Salary: £50,000 per annum
Shift hours: Full Time
General Manager
Upto £50,000 per annum
40 hours per week
What you’ll be doing:
As the General Manager, you will play a pivotal role in overseeing all aspects of our operations. You will be responsible for managing client and contractual relationships in a commercial manner ensuring compliance and company policies are adhered to.
Drive service and FM support service solutions that exceed new and existing customer requirements. Review business performance and ensure delivery of key financial targets in line with management and performance reporting. Demonstrate commercial value to the Leadership and Executive teams in line with the Compass vision, values, and overall business strategy. Your leadership, organizational skills, and culinary expertise will be key in delivering exceptional experiences to our clients.
More about the role:
Key Responsibility:
- Lead and drive the strategy of growth and retention of new and existing business in each sector through leading the development of long term account plans, including a rolling lifecycle review process
- Drive the sales team to develop financially sound bids and proposals and sign off final agreements to ensure we deliver operationally sound contracts
- Implement senior client review process to identify additional sales/service opportunities
- Communicate strategy to the team and ensure that improvements are implemented to maximise performance and customer satisfaction
- Develop and maintain relationships with internal and external stakeholders
- Provide operational insight alongside strategic marketing plans to grow sales/services and deliver customer satisfaction
- Ensure purchasing complies with Compass Group UK & Ireland policies
- Manage labour costs above budget to client through policies in place
- Challenge and continually review labour structures and ratios
- Review trends and adjusting consumable budgets accordingly
Who you are:
We are looking for;
- Leadership – proven track record of strong leadership and change management
- Client Management – experience of managing challenging clients
- Corporate Alignment – Aligns resources to the business
- Results Orientation – Improves performance
- Responding to Customers – Understands underlying concerns
- Integrity – Acts on values when it is not easy to do so
- Working Together for the Business – Promotes team effectiveness
- Holding Others Accountable – Monitors performance
- Strong Communication – creates a site communication strategy
- Senior management experience in Facilities Management
- Senior management experience leading and inspiring operational teams to deliver results
- Led the implementation of change programmes to deliver operational benefits
- Experience of working within brand guidelines to deliver results
- Experience in highly commercial and price sensitive markets
- Excellent communication and presentation skills
- Fully conversant with current Health and Safety and food safety regulation.
- Experience on application of risk management, analysis and reduction
- Managed senior level third party relationships
About Us
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone’s talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive – Diversity is Our Strength!
Reference: compass/TP/308146/207535
Location: Exeter
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
