Overview
Holiday Cottage Cleaner – Felbrigg Hall,Norwich, United Kingdom
We’re looking for a Holiday Cottage Cleaner to prepare our popular holiday cottages on the Felbrigg Estate, with the opportunity to work across other Norfolk cottages.
Our primary working days are Monday, Thursday, Friday and Saturday.
This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.
Internally within the National Trust, you will be known as a ‘Holidays Operation Assistant’.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
To find out more about what it’s like to work within “Holidays” at the National Trust, click here to watch our video.
On changeover days, you’ll make sure that everything’s pristine and ready for the next guests to arrive. This will include making sure the cottage is thoroughly cleaned, well-presented and welcoming. You will need to keep an eye out for anything that’s not as it should be, and report any repairs or odd jobs that need doing. You will mainly be working alone but in larger cottages as part of a team.
Full Personal Protective Equipment (PPE) is provided for all teams, and extra measures are in place to protect staff.
You can view the full role profile for this role in the document attached. You don’t need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role. You will need reliable transport as the cottages are in rural settings with no public transport.
We’d love to hear from you if you’re:
- focused on giving great service to everyone you meet
- a team player, but also happy to work on your own initiative
- well-organised and adaptable
- willing to learn new skills.
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.
Felbrigg Hall, Felbrigg, Norwich, NR11 8PRHolidays Operation Assistant – Career Level A1.pdf Compliance.Eligibility to Work in the UK
Closing Date: 20th September 2026
To apply for this vacancy simply click the ‘apply’ button in the top right hand side of the page.
If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.uk
If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we’ll support you as best as we can. For examples of how, please see our supporting you page.
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
