Overview
Position: Holiday Home Revenue Administrator
Type: Full- Time/Permanent
Salary: Competitive
Join our One Great Team here at Haven as a Holiday Home Revenue Administrator, where you’ll play a key role in delivering exceptional service to our owners and prospective owners while supporting the smooth operation of our Holiday Home sales process.
We’re seeking a highly organised and owner-focused individual to help manage transactions, ensure compliance, and maintain high standards throughout the owner journey.
Key Responsibilities
– Handle interactions with owners and prospective owners, ensuring exceptional service and satisfaction.
– Manage transactions for new and used Holiday Home purchases, including accessory sales, finance proposals, and compliance with identification and finance checks.
– Coordinate the handover process, ensuring timelines are realistic and expectations are met.
– Address pre- and post-handover “snagging” issues, resolving them efficiently and through the appropriate channels.
– Maintain inventory stock levels and oversee the day-to-day appearance of the Holiday Home Show Ground.
– Ensure compliance with GDPR, FCA regulations, and all other necessary training and processes.
– Support team performance by meeting all relevant targets and metrics.
Requirements
– Exceptional organisational and administrative skills.
– Strong customer service and communication abilities.
– Confidence in managing transactions and handling sensitive customer information.
– Proactive and solution-oriented approach to resolving issues.
– Knowledge of compliance processes, with training provided where needed.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
