Overview
How you’ll make a difference
The HomeChoice service provides a high quality, comprehensive housing access service for households who are homeless or threatened with homelessness. Good housing can help to stabilise communities, reduce inequalities, improve safety and help reduce crime.
As a member of the HomeChoice Team, you will play a key role by helping to administer the council’s housing register for people who wish to move to social housing.
What you will be doing
- It will be your responsibly to maintain the housing register by processing and assessing all new applications, dealing with enquiries about the register and bidding process, and ensuring applicants are aware of their options.
- You will support customers by assisting them to access services, ensuring that clear and accurate information and guidance is provided.
- It will be key for you to identify where a household has special circumstances, making appropriate referrals to gain access to relevant specialist advice and support services.
- Maintaining and updating information systems and databases, you will ensure customer information is completed accurately.
What we need from you
- It is essential you have relevant housing experience.
- You will have knowledge of relevant processes and procedures and an understanding of relevant regulations and codes of practice.
- Given the elements of this role, it is essential you can communicate effectively and engage with customers.
- Ideally, you will have some knowledge of housing options and advice, an understanding of housing remedies and the needs of vulnerable people and minority groups.
What you need to know
- All applications will be initially reviewed and if you are shortlisted, you will be invited to complete a short psychometric assessment. If you are successful through this stage, you will be invited to an interview.
- This role is hybrid, with a mixture of working at our office in Kingswood and working from home.
Interviews will be take place week commencing 19th February 2026.
How a career at South Gloucestershire Council is different
- As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.
- We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
- We know our team work best when they have balance in their lives, and we offer genuine flexibility to help them achieve that work/life balance.
- We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
- We’re building and shaping communities which people are proud of.
- We’re working with the most vulnerable in our community to help them achieve what they want in life.
- We’re investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.
We’ve achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.
We’re making a difference, be part of it!
To view the full job description, please click this link: Housing Register Assistant – Job Description
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
