Overview

 Identity Operations Engineer – Nashville, 37201, United States of America 

Job Summary 

As a key member of the UMG Operations Center, the Identity Operations Engineer is responsible for ensuring our Identity Management and Messaging environments, including Active Directory functions at peak efficiency.  

You will operate within a global “follow the sun” framework, coordinating your workday during business hours in the Australian time zone. 

The position will be a team player working to expand the integration of our identity management solutions with our enterprise applications, support day-to-day administration, reporting, troubleshooting, and operations of our Identity Management environment. In addition to having strong technical skills, you must be comfortable in effectively communicating with business end users, technical IT teams, business partners, network providers, and business process outsourced vendors, all while being sensitive to a wide diversity of cultural and technical backgrounds in a global business environment.  

Job Functions 

  • Utilize best practices to ensure that solutions protect information resources against unauthorized use, inappropriate degrees of access, disclosure, damage and/or loss.   

  • Troubleshoots and resolves issues related to identities, systems, access, accounts, authentication, authorization, entitlements, and permissions.  

  • ITIL-based operational support and acts as a technical resource for the Active Directory infrastructure, including incident, change, and problem management.  

  • Provides support of on premise and cloud-based equipment and configuration including but not limited to Domain Controllers, SaaS applications such as Azure Active Directory, M365, Duo, CyberArk, YubiKey, Microsoft Identity Management, Splunk, and Active Roles servers.  

  • Complete the key metric reporting and analysis for the Identity Management environment as required.  

  • Work to ensure audit tasks related to Identity Management are completed on time, with participation of appropriate parties.   

  • Participate in security incident response teams as needed  

  • Utilize industry best practices for appropriate standards, processes, procedures, tools, and documentation.  

  • Ensure the maintenance, patching, operating, and monitoring of IAM systems is in place and completed on schedule.  

  • Participate in developing automation to reduce the time spent on routine tasks.  

  • You will be part of a Mon-Sun roster, where office work is required on weekends 

  • Prepare, update and provide progress on support tickets when handed off to the next region 

Job Requirements 

Essential:  

  • Solid technical skills in the Identity Management space, including Active Directory.  

  • Minimum of five years directly related experience in Identity & Access Management (IAM)  

  • A strong ability for troubleshooting and problem analysis is required, along with the ability to clearly communicate the results of problem analysis to business stakeholders, IT support teams, and network providers to quickly and effectively resolve operational issues.   

  • Experience troubleshooting and solving issues related to identities, systems, access, accounts, authentication, authorization, entitlements, and permissions  

  • Hands on experience of Active Directory operation and support including Active Directory Infrastructure components (FSMO roles), delegated administration, group policies, OU admin & Site replication, ADFS, Exchange operation and support including OWA, SMTP services, and routing / costing  

  • Customer service driven/focused with a proactive and positive can-do approach. Demonstrates commitment to organization’s policy framework and practices continuous improvement.  

  • Hands-on experience and skills with systems such as M365 and ServiceNow are required.  Experience with ServiceNow orchestration into Active Directory, M365, Zoom, Slack, Box, or Teams is a plus.   

  • Demonstrated current work experience supporting integrated IAM solutions such as Azure Active Directory, Active Roles, Duo, MIM, and CyberArk  

  • Demonstrated organizational skills, attention to detail and ability to work both independently and as part of a team.   

  • Solid written, oral, and interpersonal communications skills  

  • Knowledge of Systems Reliability Engineering principles, automation, and AI  

  

Desirable:  

  • Bachelor’s Degree in Computer Science or Engineering or closely related field or comparable education and experience.  

  • Understanding of Microsoft Teams group/system policies, survivable branch appliances, unified messaging, and federation  

  • Experience configuring and managing IT systems with technologies such as Java, JavaScript, XML, SOAP, JSON/REST, SQL, RDBMS, Linux, Windows, and databases  

  • IT Certifications including MCSE Certification specialization in Identity Management, Certified Access Management Specialist (CAMS), and ITIL Foundations certifications desired  

  • International experience beneficial; multiple language skills a plus  

 

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