Overview
In‑Room Dining Supervisor –
Waldorf Astoria London – Admiralty Arch is seeking an In-Room Dining Supervisor to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.
This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.
Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants – Coreus by Clare Smyth and Café Boulud by Daniel Boulud – bringing together two of the world’s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.
Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world’s most sought-after destinations.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026
Proudly voted by our Team Members
A World of Rewards
- Complimentary, nourishing meals provided while on duty
- Exceptional development programmes, designed to support and accelerate your growth at every stage
- Opportunities to make a meaningful impact through our industry-leading Corporate Responsibility initiatives
- Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
- High street savings through Perks at Work
- 28 days’ holiday, including bank holidays, rising to 33 days with length of service
We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.
Here’s what you’ll do during a typical day:
As In-Room Dining Supervisor, you will oversee the daily operation of the room service department, ensuring seamless service delivery, elevated presentation, and operational excellence. You will lead the team on service standards, support performance development, optimise revenue opportunities, and maintain strict cost control within an ultra-luxury environment.
You will perform the following duties to the highest luxury hospitality standards:
- Provide confident, hands-on leadership to the In-Room Dining team, ensuring service excellence and the achievement of departmental and individual performance goals.
- Ensure full compliance with brand standards, service rituals, and quality benchmarks.
- Monitor guest satisfaction levels, proactively identifying opportunities for continuous improvement.
- Maintain awareness of culinary and service trends, contributing innovative ideas to enhance in-room dining offerings and presentation.
- Drive revenue optimisation while maintaining disciplined cost control, identifying risks and corrective actions where necessary.
- Support the setting and achievement of realistic short- and long-term operational goals aligned with departmental budgets.
- Collaborate closely with the Training & Development team to ensure structured, ongoing training through agreed training calendars.
- Maintain a strong internal control environment, ensuring full compliance with hotel and company policies and procedures.
What are we looking for?
An In-Room Dining Supervisor serving Hilton brands acts with professionalism, precision, and unwavering guest focus. To succeed in this role, you will demonstrate:
- Previous experience in a similar supervisory or senior service role.
- Effective team leadership and organisational skills.
- Strong negotiation, influencing, and decision-making abilities.
- A positive, service-driven attitude.
- Excellent verbal and written communication skills.
- The ability to perform calmly and effectively under pressure.
- Impeccable grooming and presentation reflective of a luxury environment.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Prior experience within the hospitality or luxury hotel sector.
- Exposure to payroll, budgeting, and forecasting processes.
- Strong commercial awareness and understanding of industry trends.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay-we’re a great place to work.
Exact Location: London, United Kingdom
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
