Overview
Job Description
Salary: £22,530 – £24,048 per annum
Hours per week: 29.6 hours
Interview date: Tuesday 6 May & Thursday 8 May 2025
Integrated Front Door – Transforming Young Lives
Here’s your chance to make a positive impact on the lives of children and families! Join our Integrated Front Door (IFD) as an Information Officer, where you can develop skills and gain experience in a dynamic, multi-agency setting.
Our Integrated Front Door team is the main contact for calls and referrals to Children’s Social Care. In September 2023, we achieved an ‘Outstanding’ rating from Ofsted, receiving positive inspection feedback. We are responsible for collecting crucial information to make informed decisions on further interventions for children and their families. We are a service offering a 24/7, 365-day single access point for all contacts and referrals aligning with statutory and local guidelines for child safety and wellbeing.
As an Information Officer, you will play a crucial role in ensuring the smooth functioning of our services, supporting social work and agency teams by gathering, distributing, and preparing this information. You will receive calls and emails from parents, professionals and members of the public about child safeguarding concerns. You will be supported to give immediate advice, signpost to other services, gain more information and triage the concerns to determine what level of social care involvement the IFD will offer. You will also maintain and update our electronic records with accurate information about families and prepare pieces of work for Social Workers and other staff to complete.
This is a fast-paced role where you will encounter callers who may be feeling emotionally distressed/ in crisis. An ability to remain calm under pressure, whilst also being empathetic and professional, is essential.
We are looking for a dedicated professionals capable of problem solving, managing challenging demands and prioritisation of work effectively to exceed our customer needs. Applicants with a working knowledge of child safeguarding or early help support, or experience with partner agencies who work with children, will find opportunity to use any of this experience to great effect.
Why us?
Wiltshire Council is a friendly, welcoming place to work, with a ‘One Council’ ethos. That’s why we focus on getting the things that matter to our people right. Explore more benefits here!
Please download and read the role description and person specification carefully before you apply as well as Our Identity .
The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.
For more details, contact Samuel Knight, Team Manager, at Samuel.Knight@wiltshire.gov.uk , or call 01225 713959.
This role may be subject to certain successful security checks; please see the role description for more information.
We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion .
Disability Confident Employer
Application process
Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn’t want you to miss out on any important updates or interview invitations. Thank you!
