Overview
Job Introduction
The IT Business Systems role is to be responsible for the delivery and ownership of support to the organisation’s business applications efficiently and effectively in fulfilling business objectives. This includes support applications and software for all customers, such as operations, development, training teams and other business units. The Business Systems Support Engineer is also responsible for assisting in the design, delivery, and improvement of software applications liaising with vendors and 3rd parties as necessary.
This role will provide technical support and ensure the smooth operation, maintenance, and enhancement of business applications. Your expertise will help resolve issues, optimize system performance, usage and contribute to the overall IT strategy
Role Responsibility
As our new IT Business Systems Support Engineer, you will also:
- Own applications end to end, managing their full lifecycle and working with business stakeholders to agree and deliver appropriate support, resilience, and business continuity.
- Monitor and manage reliability against agreed metrics, partnering with IT monitoring teams and stakeholders to ensure sustained performance.
- Provide subject-matter expertise on reliability practices to support organisational goals and the reliability roadmap.
- Contribute to system design, application management, capacity planning, and architecture discussions, ensuring operational requirements (availability, performance, disaster recovery) are met.
- Participate in operational support and on-call rotations for supported systems and products.
- Prioritise and manage enhancements and defect resolution.
- Lead or contribute to problem management, including blameless post-incident reviews and root cause analysis with documented insights and recommendations.
- Collaborate closely with engineering, TMO, and delivery teams to enable high-performing systems management.
- Troubleshoot and ensuring pro-active monitoring (inc system health checks housekeeping) is in place
- Ensure applications meet the needs of internal and external customers and support overall business success.
- Accountability for ITIL-aligned service management activities, including incident, change and problem management, as well as service improvements.
The Ideal Candidate
We are looking for:
- Knowledge of application & IT management practices and certifications (ITIL, Agile, DevOps, SRE, SDLC).
- In-depth, hands-on knowledge of and experience with enterprise and desktop applications
- Technical exposure to Terraform, SharePoint (integration), C#, SQL, PowerShell, Azure Storage, PowerApps, CI/CD and CRM systems.
- Broad knowledge of programming languages and techniques
- Experience of Azure Cloud technologies including Azure DevOps, Azure portal, CLI, Arc & Azure Monitor
- Proficiency in troubleshooting and debugging applications
- Experience with monitoring & Observability tools
We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard.
Package Description
- Discretionary on-target bonus
- 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
- 25 days annual leave. Flexible public holidays and option to buy/sell additional leave
- Private Medical Cover
- Car Salary Sacrifice scheme
- 6x salary death in service
- Holistic health and well being support package
- A truly flexible hybrid-working arrangement
- A culture that promotes inclusivity, wellbeing and rewards hard work
About the Company
Medical Protection Society (MPS) is the world’s leading protection organisation
for doctors, dentists and healthcare professionals. We protect and support the professional
interests of almost 300,000 members around the world, in countries as diverse as the United
Kingdom, South Africa and Hong Kong.
Our philosophy is to support safe practice in medicine and dentistry by helping to avert
problems in the first place. We also actively campaign for regulatory and legal reforms that
benefit members and the wider healthcare professions. Membership provides access to
expert advice and support together with the right to request indemnity for complaints or
claims arising from professional practice.
We continue to invest in our team to ensure that we are delivering the best possible
service for members. This was recognised in 2016 when we were awarded an Investors in
People Silver award.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
