Overview
IT Delivery Manager – Flexible, London office
Our Mission
‘To create the finest retail experiences.’
Our Purpose
‘Making the extraordinary possible’
McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 23 designer outlets in 8 countries.
What you’ll be doing…
We are looking for an experienced IT Delivery Manager to lead the end-to-end delivery of digital (web and app) and CRM initiatives.
This role will be responsible for coordinating cross-functional teams, managing delivery roadmaps, and ensuring alignment between technical solutions and business goals.
You will work closely with Product, CRM, and IT teams, as well as external partners, to deliver high-quality solutions that support our customer strategy.
Key Responsibilities:
- Oversee the delivery of digital and CRM projects, ensuring alignment with strategic objectives
- Coordinate activity across Product and CRM squads, managing dependencies and timelines
- Work closely with internal stakeholders and 3rd parties to resolve technical challenges
- Manage risks, issues, and delivery documentation (RAID logs, business cases, etc.)
- Support agile delivery processes, release planning, and change management
- Ensure clear communication and collaboration between all involved teams
Why McArthurGlen?
Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 25%
Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.
Volunteering Days: Benefit from 2 paid volunteering days per year.
Exclusive Discounts: Access special discounts at our Designer Outlets.
Flexible Working: Hybrid working options where possible to accommodate your needs.
International Exposure: Work with colleagues across eight countries within a global organization.
Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities.
Values-Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference.
Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.
To be successful you’ll bring…
- Proven experience in IT delivery or programme management, ideally in digital environments
- Strong technical understanding of IT systems, with confidence in discussing technical topics with 3rd-party vendors and internal teams
- Familiarity with software delivery lifecycles, agile practices, and working across multiple squads
- Excellent stakeholder management and communication skills
- Highly organised, detail-oriented, and delivery-focused
- Experience in a B2C environment is a strong plus
What to expect…
• We commit to replying to all applications, feel free to get in touch if you’d like an update
• You will have a main point of contact within our Talent team
• We’re a collaborative business: it’s important for you to meet as many people as you can during the recruitment process.
We’re also aware that your time is precious, so aim to keep to a two-stage process wherever we can
Be part of something extraordinary…
At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.
95% of colleagues believe we treat each other with dignity and respect regardless of their personal identities.
Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.
Our Success Framework
