Overview

Lead Technical Manager – Booker Group

Location: Wellingborough, Northamptonshire, NN8 1LT

Shift Hours: 38 hrs per week (Monday to Friday)

Salary: Competitive

Do you have deep expertise in food technical compliance, regulatory governance and customer protection?

We’re looking for a senior technical leader to take ownership of compliance and customer management across Booker. This is a highly specialised role with responsibility for ensuring our policies, systems and governance frameworks protect both our customers and our business.

You’ll lead the implementation of new and emerging food legislation, oversee our quality management system, own internal audit and product recall processes, and act as the technical authority on compliance risk and regulatory change.

This role sits at the centre of our technical function, working alongside senior stakeholders across Commercial, Supply Chain, Operations and Legal. You’ll also deputise for the Head of Technical when required, making this a key leadership position within the wider team.

  • Leading the implementation of new and emerging food regulations, ensuring legal requirements are translated into clear business action.
  • Owning and maintaining booker’s technical policies and QMS.
  • Leading internal audit programmes, compliance reporting and governance processes.
  • Owning product withdrawal and recall processes, ensuring readiness and effective incident management.
  • Managing branded risk assessment policies and driving improvements in supplier and product performance.
  • Overseeing customer complaint systems, reporting and root-cause analysis.
  • Leading compliance activities relating to Erudus data, allergen information and product content accuracy.
  • Managing technical responses to enforcement authority challenges, investigations and regulatory enquiries.
  • Developing and leading a team of technical managers and specialists.
  • Significant experience in food technical compliance, governance and regulatory interpretation.
  • Strong knowledge of UK food law, quality management systems, internal audit and product recall processes.
  • Experience managing compliance frameworks within retail, wholesale, food manufacturing or FMCG environments.
  • A track record of leading customer protection, complaint management or branded risk programmes.
  • Experience influencing senior stakeholders and providing technical advice on compliance risks and regulatory change.
  • Proven people leadership experience within a technical or compliance function.
  • The credibility and expertise to represent a large food business with regulators and external stakeholders.

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IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.