Major Works Surveyor – Surrey

Additional role requirements:

Out of hours Rota
Standard DBS Check
Full UK Driving License with access to vehicle for regular travel

Are you an experienced Surveyor looking for a role where you can make a real difference to residents and their homes?

We’re looking for an experienced Major Works Surveyor to join our Property Services Repairs team at PA Housing.

You’ll take responsibility for managing technically complex repairs across our London and South East properties, from initial investigation and diagnosis through to specification, procurement, contractor management and completion. Your work will include structural repairs, complex damp and water ingress, recurring roofing defects, major drainage, building fabric defects, insurance repairs and major aids and adaptations.

You’ll also manage Party Wall enquiries and tenant alteration requests, ensuring works are delivered to a high standard, provide value for money and achieve positive outcomes for residents.

Your technical expertise and ability to manage contractors will be essential, alongside clear communication with residents and colleagues throughout repairs that can have a significant impact on people’s homes.

What’s in it for you.

In addition to the salary, we offer a number of benefits, including:

• High street discount schemes
• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays take them when it suits you
• Car leasing scheme
• Hybrid working offering you the flexibility to thrive in your role. You’ll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What you’ll be doing

• Manage a live caseload of technically complex repairs from initial diagnosis through to completion, ensuring works are delivered on time, within budget and to a high standard.
• Investigate complex building defects, recurring issues and repeated repair failures, identifying underlying causes and specifying lasting solutions.
• Manage insurance repairs, complex damp and water ingress, structural repairs, major drainage and excavation, groundworks, roofing and rainwater service repairs, cavity wall and insulation defects, and major aids and adaptations.
• Visit properties to diagnose issues and prepare clear, measurable repair specifications, schedules of work and technical reports.
• Prepare and review estimates, quotations, cost plans, Bills of Quantities and contract documentation.
• Procure and directly manage contractors, monitoring progress, quality, health and safety, and compliance with agreed scope, budgets and timescales.
• Carry out pre-start, work in progress and completion inspections, ensuring snagging and defects are resolved before final sign-off.
• Manage variations, contractor valuations, interim payments and final accounts within delegated authority.
• Challenge poor contractor performance and ensure corrective actions are completed.
• Work closely with Surveying Administrators and colleagues to coordinate access and keep residents informed and supported.
• Understand residents’ circumstances and support arrangements where disruptive repairs or temporary decants are required.
• Manage tenant alteration requests and Party Wall enquiries, providing technical advice and coordinating specialist input where needed.
• Provide clear advice to contractors and colleagues on technical, contractual and property matters.
• Respond professionally to complaints and customer concerns, taking ownership of technical issues through to resolution.
• Keep accurate case records, inspection findings, financial information and progress updates within housing and property management systems.
• Ensure works comply with relevant legislation, health and safety requirements and PA Housing policies.
• Deliver value for money and identify opportunities to improve the management of complex repairs and resident satisfaction.

What we’re looking for:

We’d love to hear from you if you:

• Have a required qualification of a HNC/HND or Degree related subject in Surveying or Construction
• Have at least two years’ experience managing technically complex repairs within social housing or occupied residential properties.
• Have strong technical knowledge of domestic construction, building pathology and complex defect diagnosis.
• Have experience taking complex repair cases from initial investigation through to satisfactory completion.
• Have demonstrable experience directly managing contractors, including performance, progress, quality, health and safety, defects and completion.
• Have experience working under JCT Measured Term Contracts or similar contractual arrangements.
• Have strong pre and post-contract experience, including preparing repair specifications and schedules of work, and reviewing estimates, quotations, cost plans and Bills of Quantities.
• Understand contract administration, including variations, valuations and final accounts.
• Have experience managing a live caseload through housing or property management systems, maintaining clear ownership and accurate records.
• Have a track record of achieving positive resident outcomes in complex, disruptive or sensitive repair cases.
• Have strong quality control and inspection skills.
• Are confident using Microsoft Word, Excel, Outlook and remote working technology.
• Are highly organised and able to prioritise several complex repair cases and deadlines.
• Can analyse complex information and explain it clearly to residents, colleagues and contractors.
• Are confident challenging contractor performance, influencing stakeholders and negotiating solutions.
• Have excellent communication skills and build positive working relationships.
• Put residents first while balancing service quality with value for money.
• Bring a practical, proactive approach and are comfortable working independently, taking ownership and making decisions.
• Are committed to service excellence and continuous improvement.

Please upload proof of your qualifications with your application to demonstrate your eligibility.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.

Disclosure and Barring Service:

This role requires of the successful candidate to complete a standard DBS check. A standard DBS check will show any spent and unspent convictions.

So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.

Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk – We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.