Overview
Salary Details: Competitive salary and benefits package
Location: Century House Brunel Road Wakefield 41 Industrial Estate
Job Reference: cardfac/TP/1803145/30563
Ready to make a real impact in retail operations?
This is a role where you’ll truly make a difference – helping stores stay focused on what matters most: delivering brilliant service to customers. We’re looking for a Policy & Consumables Lead to join our Central Operations team – a role that’s all about keeping our stores running smoothly and setting them up for success.
You’ll be joining a supportive team, enjoy hybrid working (2–3 days in our Wakefield Support Centre), and have the chance to shape processes that impact the entire retail operation.
What you’ll be doing:
You’ll lead the way in managing retail policies and consumables, ensuring everything is clear, compliant, and practical for stores. From maintaining the central policy library and coordinating reviews with key teams, to overseeing consumable ordering and supply, your focus will be on keeping processes simple and efficient. Building strong supplier relationships, monitoring performance, and tracking spend will help you spot risks and drive improvements. Collaboration is key – working with Retail Comms and Helpdesk to ensure updates are clear and timely, while always looking for smarter, more effective ways to support our stores.
What we’re looking for:
- Experience managing operational policies and/or consumables in a retail or multi-site environment.
- Strong organisational skills and attention to detail.
- Clear, confident communication – you’ll make complex information simple and store-friendly.
- A proactive, collaborative approach with great stakeholder management skills.
- Comfortable working with data, spend trackers, and supplier contacts.
Card Factory is the UK’s leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial wellbeing.
Benefits
- Pension
- 15% Card Factory colleague discount in-store and online
- Save As You Earn scheme
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
- Seasonal incentive schemes
- Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
- Discounted gym membership, mobile phone contracts, and car leasing
- Discounts across 100’s of UK retailers
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
- Enhanced Maternity, Paternity, and Adoption leave
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.
For any questions email: vacancies@cardfactory.co.uk (we do not accept CVs/Applications via email)
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
No agencies, please.
Sportswift Ltd T/A Card Factory
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
