Overview
Product Designer – Newcastle Upon Tyne, Tyne and Wear
- This is a full-time role, however flexibility in this will be considered
- We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
- The base location for this role is Greggs House, Newcastle upon Tyne, NE12 8BU
Main Responsibilities
- Own end-to-end design across assigned customer and colleague-facing journeys, working independently with strategic input from the Design Manager rather than day-to-day oversight
- Lead design for Greggs’ AI-powered features, shaping how AI capabilities are introduced into customer experiences such as loyalty, personalisation and growth, and into colleague-facing operations
- Drive adoption of AI tools across the design and research practice, identifying where they improve quality, speed or outcomes
- Produce high-fidelity designs and concepts using the Digital Design System for mobile and web, with consideration for responsive design and native OS capabilities across iOS and Android
- Create UX flows, wireframes and prototypes to explore and communicate design ideas
- Contribute to and evolve our design systems, patterns and accessibility standards
- Conduct user research to inform and validate design decisions, including usability testing, interviews, surveys and observational studies, and synthesise findings into actionable design direction
- Work closely with Product Owners to frame problems, test hypotheses and prioritise during discovery and delivery
- Collaborate day-to-day with Engineering to ensure designs are practical, scalable and delivered to a high standard
- Partner with business subject matter experts to ground design in operational reality, particularly when designing for shop colleagues
- Clearly communicate and defend design decisions with evidence and product thinking
- Present findings and recommendations to stakeholders in a clear and accessible way
Ideal Candidate
You will fit right into this role if you:
- Bring solid hands-on experience as a Product Designer (or similar end-to-end design role) working on customer or colleague-facing digital products
- Are comfortable owning design from problem framing through to delivery, working autonomously without needing day-to-day oversight
- Have a strong grounding in UX research and integrate research practice into your design work, conducting research yourself rather than relying on a separate workstream
- Have hands-on experience with AI in your design or research work, even if you are still building your craft in this space
- Are curious about how AI is changing design and instinctively experiment with new tools as they emerge
- Are confident using Figma to a high standard, including Auto Layout, Components and Design Systems
- Communicate and defend design decisions clearly, with evidence and product thinking, to a range of different audiences
- Have a strong understanding of accessibility standards and apply them as a default
- Are familiar with working in an Agile product environment, embedded within a squad
- Care about the craft of design while staying grounded in product outcomes
- Thrive in a fast-paced environment where customer experience and operational realities both matter
- Enjoy being part of a collaborative, supportive squad, celebrating wins and sharing responsibility for outcomes
- Value and contribute to an inclusive culture, where different perspectives are welcomed and help everyone do better work
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
