Overview
Receptionist –
Waldorf Astoria London – Admiralty Arch is seeking a Receptionist to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.
This is a unique opportunity for an experienced luxury hotelier to join the founding team and help shape the guest experience at this landmark hotel.
Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants – Coreus by Clare Smyth and Café Boulud by Daniel Boulud – bringing together two of the world’s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.
Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world’s most sought-after destinations.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026
Proudly voted by our Team Members
A World of Rewards
- Complimentary, nourishing meals provided while on duty
- Exceptional development programmes, designed to support and accelerate your growth at every stage
- Opportunities to make a meaningful impact through our industry-leading Corporate Responsibility initiatives
- Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
- High street savings through Perks at Work
- 28 days’ holiday, including bank holidays, rising to 33 days with length of service
We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.
Here’s what you’ll do during a typical day
As a Receptionist, you will deliver refined Front Office services that ensure a seamless and exceptional Guest journey from arrival through departure, including the completion of audit procedures as required. As a key contributor to the hotel’s first and lasting impressions, you are expected to perform all responsibilities with the utmost professionalism, precision, and adherence to luxury service standards.
- Resolve Guest enquiries promptly and effectively, ensuring positive outcomes at all times
- Deliver a seamless and efficient reception experience, including check-in, check-out, and audit procedures, as required
- Ensure the Front Office Manager and Reception Supervisors are fully informed of relevant Guest feedback and interdepartmental communications
- Consistently demonstrate warm, attentive, and anticipatory Guest service
- Participate in required training initiatives and support the development of the Night Team when applicable
- Maintain comprehensive knowledge of room categories, rates, packages, promotions, and hotel offerings to support daily operations
- Maximise room occupancy through refined upselling and personalised promotion of hotel services and facilities
- Process foreign currencies, credit cards, and cash accurately and in strict adherence to the hotel’s credit and financial policies
- Comply fully with hotel security protocols, fire regulations, and health and safety legislation
- Operate Front Office systems and equipment in accordance with established policies and procedures
- Uphold company brand standards consistently across all Guest interactions
- Support other hotel departments as required to ensure seamless service delivery
What are we looking for?
Receptionists serving Hilton brands consistently act in the best interests of our Guests while collaborating seamlessly with fellow Team Members. To succeed in this role, you will demonstrate the following qualities and capabilities:
- Previous experience in a customer-focused or service-driven environment
- Completion of secondary education or equivalent
- A positive, composed, and professional attitude with clear communication skills
- A strong commitment to delivering elevated levels of Guest service
- Impeccable grooming, presentation, and personal conduct
- The ability to work confidently both independently and as part of a collaborative team
- Competent IT proficiency across standard office and Front Office systems
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience handling cash or managing financial transactions
- Prior experience within a luxury or ultra-luxury hospitality or service-led environment is highly desirable.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay-we’re a great place to work.
Exact Location: London, United Kingdom
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
