Overview
Reservations Agent – Cobham and Croydon – Hilton Croydon
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS!
No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A World of Rewards
- Competitive salary
- Free and healthy meals when on duty
- Grow your Career! – Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Modern and inclusive Team Member’s areas
This role can be based either in Croydon or Cobham.
As Reservations Agent/Executive, you will maximise revenue opportunities in the areas of individual reservations, driving sales leads and increasing conversions. The Reservations Executive will interact frequently with Guests and customers with the intention of earning repeat and expanded business performing the following tasks to the highest standards.
Position Summary:
• Receive and convert incoming enquiries to achieve targets and maximize revenue.
• Processing any Admin related to incoming reservations e.g. Deposits, No Shows, Correspondence.
• Seek opportunities to increase sales and conversions within the Team.
• Focus on a consistently executed up-selling approach to Room Types and additional services within the hotel e.g. Dinner Reservations, Spa.
• Build strong relationships with customers to fully understand their needs.
• Promoting Hilton Honors Enrollments.
• Arrange and carry out Accommodation related show-arounds. (if required)
• Display a high level of admin skills, IT systems knowledge and guest communications skills.
Preferred Qualifications:
• Have a sound administration background with basic skills in Word, Excel, Outlook and PowerPoint.
• Have good organisational skills.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Exact Location: 101 Waddon Way, Purley Way, Croydon, England, CR9 4HH, United Kingdom
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
