Overview
Restaurant Reservations Agent –
Waldorf Astoria London – Admiralty Arch is seeking a Restaurant Reservations Agent to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.
This is a unique opportunity for an experienced luxury hotelier to join the founding team and help shape the guest experience at this landmark hotel.
Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants – Coreus by Clare Smyth and Café Boulud by Daniel Boulud – bringing together two of the world’s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.
Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world’s most sought-after destinations.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026
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A World of Rewards
- Complimentary, nourishing meals provided while on duty
- Exceptional development programmes, designed to support and accelerate your growth at every stage
- Opportunities to make a meaningful impact through our industry-leading Corporate Responsibility initiatives
- Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
- High street savings through Perks at Work
- 28 days’ holiday, including bank holidays, rising to 33 days with length of service
We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.
Here’s what you’ll do during a typical day:
As a Restaurant Reservations Agent , you will serve as a key ambassador of the hotel’s dining and event experiences, acting as the primary point of contact for all restaurant and small – scale event reservations. You will deliver intuitive, refined, and anticipatory service, ensuring every interaction reflects the prestige of an ultra – luxury hotel.
Key responsibilities include, but are not limited to:
- Accurately manage and administer all restaurant reservations, private dining inquiries, and related guest correspondence, including confirmation and billing details
- Handle telephone, email, and written inquiries with polish, discretion, and efficiency, in full alignment with brand strategy and luxury service standards
- Maintain expert knowledge of all hotel food and beverage outlets, menus, experiences, and the local area to provide informed and bespoke recommendations
- Ensure reservations are secured, policies are adhered to, and cancellation or no – show charges are applied appropriately, protecting both guest satisfaction and revenue integrity
- Conduct thorough pre – arrival and arrival quality checks to ensure all guest preferences and expectations are captured and delivered seamlessly
- Respond to all guest and client communications in a highly professional, warm, and composed manner, ensuring absolute accuracy and attention to detail
- Deliver prompt, refined service at all times while consistently upholding the hotel’s luxury brand standards
- Plan, coordinate, and execute small – scale events including private dinners, lunches, afternoon teas, and special dining experiences within the hotel
- Build meaningful guest relationships through regular interaction, anticipating needs and fostering loyalty, repeat business, and expanded revenue opportunities
- Proactively identify and execute upselling opportunities to enhance the guest experience and drive incremental revenue
- Deliver an exceptional level of service that consistently exceeds guest expectations and reinforces long – term brand loyalty
- Ensure all BEOs and group function sheets are accurately prepared and handed over weekly to Food & Beverage Operations and Front Office teams for the upcoming 7-10 – day period, with all details confirmed and aligned with credit policies
- Conduct site visits, show rounds, pre – event meetings, and post – event reviews as required
What are we looking for?
You will be guest – centric, detail – driven, and naturally aligned with ultra – luxury service values. To succeed in this role, you will demonstrate the following attributes and capabilities:
- A genuine passion for delivering exceptional, personalized guest service
- A polished, confident telephone manner with outstanding verbal and written communication skills
- Exceptional organizational and administrative proficiency, with strong attention to detail
- Intermediate computer skills and comfort working across multiple systems
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a reservations, food and beverage, or luxury hospitality environment
- Further or higher education qualifications in hospitality, events, or a related discipline
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay-we’re a great place to work.
Exact Location: London, United Kingdom
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
