Overview
Salary Details: up to £40,000
Location: Century House Brunel Road Wakefield 41 Industrial Estate
Job Reference: cardfac/TP/1411087/30667
New year, new start — and the perfect time to step into a role that shapes the future of our stores. As our Retail Change Lead, you’ll be at the heart of delivering meaningful change across the retail estate, ensuring every initiative is simple, practical, and truly store ready. Working cross‑functionally, you’ll champion the retail voice in project design and guide teams through planning, testing, and implementation. From leading pilots to supporting full rollouts, you’ll make sure stores have the tools, clarity, and confidence they need to bring change to life.
This is a hybrid role, with 2–3 days each week spent at our Wakefield head office.
What you’ll be doing You’ll be the driving force behind delivering change that genuinely works for stores—shaping projects from day one, testing what matters, and making sure every rollout is clear and easy to adopt. You’ll turn real store feedback into smarter decisions and stronger outcomes, building solid readiness plans and creating the toolkits and training that help stores hit the ground running. You’ll keep a close pulse on how change is landing, spotting issues early and keeping everything on track.
You’ll work hand in hand with teams across Retail Ops, Transformation, IT, Finance, People, and Property to deliver solutions that are truly store ready. By building strong relationships with Regional and Store Leaders, you’ll ensure change is shaped by real insight—not assumptions. Throughout, you’ll champion simplicity, capture what works (and what doesn’t), and help raise the bar for how change is delivered across retail.
What we’re looking for
• Experience delivering projects or operational change in a retail or multi‑site environment
• Confident running pilots, rollouts, and cross‑functional workstreams
• Strong coordination, communication, and collaboration skills
• Able to turn feedback and complexity into clear, store‑ready actions
• Store‑first mindset with a proactive, influential, solutions‑focused approach
• Resilient, adaptable, and comfortable working at pace
Join us and be part of something great — your next chapter starts here.
Card Factory is the UK’s leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial wellbeing.
Benefits
- Pension
- 15% Card Factory colleague discount in-store and online
- Save As You Earn scheme
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
- Seasonal incentive schemes
- Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
- Discounted gym membership, mobile phone contracts, and car leasing
- Discounts across 100’s of UK retailers
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
- Enhanced Maternity, Paternity, and Adoption leave
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.
For any questions email: vacancies@cardfactory.co.uk (we do not accept CVs/Applications via email)
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
No agencies, please.
Sportswift Ltd T/A Card Factory
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
