Overview
Company description
Job Title: Sales and Retention Customer Service Advisor – Outbound
Location: Cheadle
Salary: £25,480
Bonus: Average monthly bonus of £250, with the potential to earn more based on performance
Contract: Full time – permanent
Hours: 40 hours per week.
Shift Pattern: Monday, Tuesday & Wednesday 10:00-19:00, Thursday 9:30-18:15, Friday 9:30-16:15. No weekends
Hybrid Working: You’ll work full time in the Cheadle office during training and probation. Once successfully completed, if you choose you can move to our hybrid model, working a minimum of 2 days per week onsite.
Start Date: 23rd February 2026 (If you have holiday or annual leave within the first 4 weeks, you may not be suitable for this position)
Interview Dates: 22nd-30th January 2026
Are you looking to excel in your career and work for the biggest name in the automotive industry?
We’re recruiting Sales and Retention Customer Service Advisors to work in our Cheadle office.
As an Outbound Sales & Retention Advisor, you’ll speak to existing AA Customers whose policies are coming to an end. Your role is to understand their needs, build confidence in our products and ensure they have the right cover for continued peace of mind.
You’ll work in a fast-paced, supportive team environment where collaboration, resilience and customer focus are key. Every call is an opportunity to deliver the high standards our iconic brand is known for.
If you’re good at what you do, you can work anywhere! If you’re the best at what you do, you work at The AA!
What will I be doing?
- Working towards sales and retention targets
- Engaging customers and building trust on every call
- Identifying customer needs and recommending the right products
- Resolving queries while delivering positive customer outcomes
- Using available tools and resources to achieve the best result for the customer
- Maintaining focus and professionalism during peak call times
What We’re Looking For
We’re looking for people who are:
- Motivated – driven to achieve targets and deliver results
- Confident communicators – energised by conversation and relationship-building
- Self-starters – proactive, accountable and proud of their work
- Resilient – calm under pressure and able to manage setbacks positively
Sales experience is beneficial, but what matters most is your attitude, resilience and desire to succeed. You will be calling customers on an outbound basis.
Additional information
What’s in it for me?
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 23 days annual leave plus bank holidays
- Worksave pension scheme
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
The Recruitment Process
Your application
We believe that you can be a great fit for this job based on your behaviours and natural abilities. Once you apply, you’ll receive a series of games to help us get to know you.
Your interview
If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.
Onboarding
Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract.
Training and going live on the phones!
Training will be conducted by our expert Academy team for up to 4 weeks followed by a period in our Grad Bay to get you fully confident in your role before joining your team.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
