Overview

Shop Maintenance Resource Planner – Newcastle Upon Tyne, Tyne and Wear

  • This is a full-time role (35 hours per week) working 5 out of 7 days with rotating shifts between the hours of 6.30am and 6.30pm including bank holidays and approximately 1 in 4 weekends.
  • We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
  • The base location for this role is Innovate House, Newcastle upon Tyne, NE12 8EW

Main Responsibilities

As a Shop Maintenance Resource Planner you’ll:

  • Use our mobile workforce management system, Aeromark, to plan Engineer’s workloads effectively for both reactive and planned maintenance activities
  • Ensure that all calls are planned, logged and processed in line with agreed service level agreements
  • Ensure that jobs are escalated in line with agreed procedures
  • Liaise with 3rd party contractors, Engineers and in house customers
  • Forward and chase jobs to contractors through to completion
  • Liaise with our retail teams to ensure they receive a great service in line with our agreed service level agreements
  • Place orders through SAP ordering system
  • Raise and receipt purchase orders in line with current accounts system
  • Carry out essential admin tasks in line with business needs

Ideal Candidate

You will fit right into this role if you can demonstrate:

  • Excellent organisational skills
  • Good interpersonal skills
  • Excellent Customer Service Skills
  • Good written and verbal communication skills
  • Computer literate to an intermediate level
  • You are results driven
  • Previous experience in a similar role (desirable) 
  • Previous experience of team working
  • A professional telephone manner with the ability to communicate at all levels
  • Flexibility to changeable shift patterns
  • A willingness to learn and develop within a great team!

 

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