Overview
Welcome & Service Team Member – Attingham Park,Shrewsbury, United Kingdom
Working within a bustling atmosphere as part of passionate team, you’ll play a core part in delivering fantastic customer service. You’ll provide a warm welcome and give information about the Attingham Estate to make sure each visitor has an enjoyable and memorable visit.
You’ll work regular weekends and bank holidays, with working days varying from week to week. Shifts are typically 7.5 hours per day, scheduled between 7:30am and 6:30pm, depending on the rota. There will also be occasional flexibility required to support special events.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
Reporting to the Welcome Manager, you’ll be working alongside the Welcome and Service Assistants, Service Assistants, and an amazing group of volunteers. Our properties are full of life and locally loved, the Welcome Team are based flexibly across Attingham Park, Sunnycroft, Town Walls Tower and Cronkhill throughout the year.
The Welcome Team are very enthusiastic about welcoming everyone and the excellent service our team provides plays a huge part in us fulfilling this goal.
From open to close, we are a 7 day a week operation, 364 days a year, you’ll be on hand in our Visitor Reception to answer queries and making sure visitors can find everything they need for their visit, to help with site coordination and to talk about conservation work and exciting programming and events for our visitors to enjoy.
As the largest conservation charity in Europe, we work hard to raise funds to continue to care for our sites forever for everyone. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. You’ll promote National Trust Memberships and actively talk to our visitors about how they can support our cause. There is plenty of opportunity to learn new skills.
This is an active role; you’ll deliver high standards of presentation at the property and ensure all our communications with our visitors are clear and consistent. You’ll help maintain site presentation through litter picks, ensuring signage is clean and presentable and maintaining the visitor reception tidiness and cleanliness through the day.
We’d love to hear from you if you’re:
- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.
Attingham Park, Atcham, Shrewsbury, SY4 4TPWelcome & Service Team Member – Career Level A2.pdf Compliance.Eligibility to Work in the UK
Closing Date: 20th September 2026
To apply for this vacancy simply click the ‘apply’ button in the top right hand side of the page.
If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.uk
If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we’ll support you as best as we can. For examples of how, please see our supporting you page.
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
