Overview
Welcome & Service Team Member – Trelissick Garden,Truro, United Kingdom
* * Internal Applicants only * *
Our colleagues work for the National Trust in many locations and sometimes don’t have easy access to internal vacancy listings. Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external talent. Do note that some roles are released externally after an initial period of time.
Salary: £9,275 pro rata (FTE £25,837.50 per annum)
Contract/duration: Permanent
Hours/working pattern: 700 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
Reporting to the Welcome Manager, you’ll be part of a flexible team working at Trelissick Garden.
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion – no two days are the same.
On a daily basis you will be meeting & greeting visitors within the Reception areas and helping to manage their expectation of having a fantastic time whilst visiting Trelissick and promoting the benefits of being a member of the National Trust. Greeting visitors on arrival at our car parks, identifying car parking spaces, signposting visitors to where they may wish to go on site, taking car parking payments and again promoting the benefits of being a member of the National Trust.
Most importantly, you’ll be talking to visitors, answering their questions and making sure they can find everything they need to enjoy their day.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
We’d love to hear from you if you’re:
- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable willing to learn new skills
- have a positive attitude
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Trelissick Garden, Feock, Truro, TR3 6QLClosing Date: 15th October 2026
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
