Claims Manager – International, Edinburgh / Leeds / London

Overview

Job Introduction

Medical Protection Society is at the forefront of protecting the careers, reputations and financial wellbeing of our members worldwide. As an International Claims Manager, you will play a pivotal role in delivering a high-quality, efficient, and trusted claims handling service across a diverse global portfolio.

This is a dynamic and challenging opportunity to manage claims across jurisdictions including South East Asia and the Caribbean, where legal systems often present unique cultural, procedural and operational nuances. You will work on a varied caseload, ranging from complex, high-value litigation to lower-value matters where cost control is critical.

If you thrive in a fast-paced environment, enjoy international exposure, and are confident managing complex clinical negligence claims while working closely with panel firms, this role offers a genuinely rewarding career path.

A Day in the Life of an International Claims Manager – One of our International Case Managers set out what to expect from the role

“No two days are ever the same.”

As a Claims Manager in the international team, you’ll manage cases spanning jurisdictions such as Hong Kong, Singapore, Malaysia and the Caribbean, alongside occasional claims from more remote territories like Gibraltar or the Falkland Islands.

Your day might start reviewing updates from panel firms across different time zones – some arriving overnight – before prioritising urgent developments. In Malaysia, for example, cases can move quickly with settlements often reached close to trial, requiring rapid decision-making and sharp prioritisation skills.

You’ll work across a broad spectrum of claims, from lower value matters where cost efficiency is key, to high-value, complex litigation that may reach the highest courts and attract media attention. Many cases involve unique legal or cultural considerations, such as:

• Navigating unfamiliar heads of loss or local legal nuances
• Managing expectations around mediation, which is more prevalent in parts of Asia
• Identifying suitable experts in smaller jurisdictions where professional circles are tight
• Addressing challenges such as differing healthcare systems or financial constraints of institutions

Throughout the day, you’ll liaise closely with international panel firms; building relationships, challenging strategy where necessary, and ensuring claims are progressing effectively. You may also attend (virtually or in person) mediations or stakeholder meetings.

The role demands agility: you could be responding to urgent requests, dealing with time zone differences, or adapting to unexpected developments such as delays, procedural hurdles, or even external disruptions in certain regions.

Despite the challenges, the role offers exceptional variety, international exposure, and the opportunity to work on genuinely interesting and complex cases. Collaboration is key, and regular engagement with colleagues and panel firms ensures continuous learning and insight into emerging trends globally.

Above all, it’s a role where your expertise directly supports and protects members, making a meaningful difference every day.

Role Responsibility

• Manage a portfolio of international claims, ensuring compliance with governance, policy, and regulatory requirements
• Develop and deliver effective case strategies to achieve fair outcomes within agreed SLAs and KPIs
• Apply technical expertise and commercial judgment to progress claims efficiently and cost-effectively
• Work closely with and actively manage panel firms to drive performance, control costs, and ensure quality delivery
• Set, monitor and challenge claims reserves, costs, and third-party invoices in line with financial governance
• Provide clear, empathetic communication to members, resolving concerns and maintaining a high standard of service
• Build strong relationships with internal stakeholders and contribute to governance forums and strategic discussions
• Identify risks, escalate where appropriate, and contribute to continuous improvement initiatives and knowledge sharing

The Ideal Candidate

• Proven clinical negligence experience (essential), ideally within a defendant or insurer environment
• Demonstrated ability to manage high caseloads with strong prioritisation and resilience
• Experience working closely with and managing panel firms and external stakeholders
• Understanding of jurisdictional and cultural differences, particularly across South East Asia and/or the Caribbean
• Strong analytical, investigative and problem-solving skills with sound commercial judgement
• Excellent communication and interpersonal skills, with the ability to manage sensitive situations empathetically
• Self-motivated, adaptable and able to work autonomously while supporting team collaboration and development

Package Description

Alongside a competitive salary, you will also receive:

• Up to 15% discretionary annual bonus
• 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days)
• Private Medical Cover
• Healthcare cash plan
• 6x salary death in service
• Paid volunteering day
• A personal GP service enabling you to get a video consultation with an NHS-registered, private GP
• Employee Assistance Programme
• A range of shopping discounts from major high-street retailers

About the Company

Medical Protection Society (MPS) is the world’s leading protection organisation
for doctors, dentists and healthcare professionals. We protect and support the professional
interests of almost 300,000 members around the world, in countries as diverse as the United
Kingdom, South Africa and Hong Kong.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert
problems in the first place. We also actively campaign for regulatory and legal reforms that
benefit members and the wider healthcare professions. Membership provides access to
expert advice and support together with the right to request indemnity for complaints or
claims arising from professional practice.

We continue to invest in our team to ensure that we are delivering the best possible
service for members. This was recognised in 2016 when we were awarded an Investors in
People Silver award.

IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.