Relief Worker, Aldgate

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We are Hestia. We make a difference.

At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. We are committed to empower people to rebuild their lives and regain independence. 

The service you will work in….

Hestia is the largest provider of support to potential victims of trafficking in the UK. We are a dynamic service celebrating innovation and high engagement from service users. Outreach Advocates provide a high-quality emotional and practical frontline support to individuals who may have experienced trafficking and modern slavery, including sexual and criminal exploitation, domestic servitude, and other forms of exploitation.

A day in this role looks like….

As a Relief Worker at Hestia, you will play a crucial role in our Modern Slavery Response Team. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• Provide pro-active service to clients who have received a positive reasonable grounds decision on their trafficking case via the National Referral Mechanism
• Advocate on behalf of clients to ensure access to rights and help them navigate through of National Referral Mechanism process
• Support a range of clients both within outreach service and safe house accommodation
• Participate in referral line rota and accept new client referrals between hours 9am-10pm
• Carry out initial assessments with new clients and deliver initial subsistence payments in the community
• Respond to emergency needs of clients including but not limited to; subsistence payments, homelessness, medical needs, appointment cover, safe house maintenance
• Participate in rota system between the hours of 9am-10pm including evenings, weekends and bank holidays
• Working in an outreach capacity and in safe house accommodation
• Identify and assess client risks and put in place safeguarding measures
• Professionally deal with urgent requests and unpredicted issues
• Have a strong knowledge of public and private sector services available to clients with both no recourse/recourse to public funds, including but not limited to housing, welfare and benefits, education and employment, physical and mental health support.
• Ability to signpost once appropriate service identified
• Report incidents in keeping with incident management procedures
• Maintain records on case management system
• Maintain excellent communication with Team Manager between hours 9am5pm and on call manager between hours 5pm-10pm
• Attending team meetings, supervisions with line manager and clinical supervisions.

Why Hestia?

Joining Hestia means more than just a job; it’s an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Experience of providing advice and support to vulnerable adults, ideally to survivors of Modern Slavery although this is not essential
• Experience of working with adults with substance misuse issues and ill mental health
• Knowledge and understanding of the criminal justice system, immigration law, safeguarding adults and children and legal responsibilities
• Demonstrate awareness of safe practice when lone working
• Knowledge and experience of providing a co-ordinated service with statutory and voluntary services available for the client group.
• Ability to remain calm and support service users effectively in crisis.
• Demonstrable ability to provide information about rights, offer impartial advice and effectively advocate on behalf of clients
• Knowledge and understanding of safeguarding issues and ability to address them appropriately
• Ability to work with databases and keep accurate electronic records of support work

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer…

Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.