Overview
Remote with national travel.
The role of Strategic Relationship Director is a brand-new role within our Transport division. The role of Strategic Relationship Director will be a visible presence delivering innovations, first class relationships and customer satisfaction and will play a key role in maximising business opportunities and new services.
The successful candidate will possess senior management experience within the facilities management industry and able to demonstrate increased performance and growth of contracts.
As Strategic Relationship Director you’ll be:
- Maintaining strong client relationships with high levels of satisfaction
- Providing and maintaining the high quality of service delivery
- Hold regular contract and specification review meetings with clients.
- Reviewing profit and loss on a quarterly basis ensuring the contracts are running in the most profitable manner, highlight any losses and suggest cost savings.
- Be responsible for ensuring Health & Safety procedures and legislation is adhered to.
- Reviewing monthly KPI/QA scores, ensuring scores are being consistently achieved.
- Maximising business opportunities, identifying new service opportunities and/or operating practices.
- Ensuring the operations team respond to all incidents of customer feedback and ensuring that any issues are investigated fully and dealt with within a 48-hour timeframe.
As Strategic Relationship Director you’ll have:
- Exceptional ability to create relationships and communicate at all levels.
- Proven experience of managing managers and the ability to coach and mentor managers.
- Commercial analysis and resolution proposing capability.
- Marketing, analysis, creation, and implementation.
- Experience with acquisitions and integration.
- The ability to multi-task and work in a pressurised environment, able to use time proactively to ensure that potential problems do not surface.
- Innovation and always looking to inspire change.
What we offer you
The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.
The good stuff
- We are employee-owned, making you a beneficiary of our future success.
- Two paid volunteering days annually – from beach cleans to supporting your local community. You choose…
- More than 250 perks and hundreds of exclusive deals and discounts
- Lots of training, development & apprenticeship opportunities to grow and progress your career.
- Our Mosaic committee & Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill
- All year-round recognition and annual awards programme to thank our shining stars.
Our commitment to Diversity, Equality and Inclusion
Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity.
Reasonable adjustments
Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help.
Salary: Competitive
Start Date: 01-04-2024
Job Tenure: Permanent Full Time
